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Shopping FAQs

All orders to the UK with free delivery take 2-3 days to arrive (excluding weekends and national holidays). If you haven't yet received your order, please contact us on +44 (0)20 7706 0060 or e-mail personalshopper@astleyclarke.com.

Can I come to your showroom and view the jewellery?

Yes. Astley Clarke has a beautiful Boutique based in Central London. For more information, including opening times, visit our London Boutique page.

Are the products pictured actual size?

Computer monitors vary in size, so it is impossible to show an actual size image on the Internet. We do however provide meticulous measurements and endeavour to show each piece worn by a model. Call +44 (0)20 7706 0060 or e-mail personalshopper@astleyclarke.com if you have any further queries.

Which payment methods do you accept?

We accept a variety of payments depending on your chosen delivery country, including Visa, MasterCard, Amex, Maestro and PayPal. In addition, you can also pay for all or part of your order using Astley Clarke Gift Cards. In special circumstances we can accept payment by BACS or CHAPS - however, please note that we will be unable to dispatch your goods until payment has been received and cleared. For further information regarding payment please contact one of our Personal Shoppers on +44 (0)20 7706 0060 or e-mail personalshopper@astleyclarke.com.

Jewellery FAQs

How do I measure my ring or bracelet size?

For help finding your size, visit our Size Guide.

What are the twelve birthstones?

January	Garnet
February	Amethyst
March	Aquamarine
April	Diamond
May	Emerald
June	Pearl
July	Ruby
August	Peridot
September	Sapphire
October	Opal
November	Topaz
December	Turquoise

Friends FAQs

Do you have a refer a friend scheme and how does it work?

Yes, we have a refer a friend scheme. If you recommend us to your family and friends, we will give them an introductory discount. As soon as they place their first order, we will give you a reward in return. What we offer varies, so please view the current Refer a Friend scheme. Our refer a friend scheme enables you to share with your friends using your name. This means that you can simply tell your friends to come to Astley Clarke, click on the "Been referred by a friend?" link on the basket page, enter your name and they will be able to access their voucher code to enter at checkout. You can also recommend us by link, e-mail and Facebook Messenger.

I've been referred to Astley Clarke by a friend and they said I just need to enter their name to get a discount that they offered me. Where can I do this?

There is a link just below the voucher code box on the basket page at the checkout saying "Been referred by a friend?". Once you have confirmed the friend who referred you, you will be able to access your reward. You can then enter this code in the voucher code box on the basket page.

I've referred someone. How do I know whether they've bought anything and whether I've got a reward?

We will e-mail you as soon as any rewards are due. The e-mail may come from "Mention Me" as this is the company who manage our refer a friend scheme. It is also possible to see the status of your referrals on your dashboard. You can find a link to your sharing dashboard at the bottom of the e-mail you receive when you sign up for our refer a friend scheme.

Shopping FAQs

Jewellery FAQs

Friends FAQs

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